Customers

Operators who stopped stitching the numbers together.

Every story below starts the same way: revenue in the PMS, costs in an accounting package, people in a bureau, and a controller in the middle with a spreadsheet.

“We closed our first month-end on Profit Vitals in four days — it used to take twelve.”

Night audit posting and bank reconciliation moved from manual re-keying to exception review, so the close starts on day one instead of day five.

12 days before

4 days now

Group Financial Controller

14-property group, United Kingdom

12 → 4 day close

“Labour cost dropped two points in a season, because the rota finally knew the forecast.”

Scheduling reads the occupancy and covers forecast, so duty managers see the labour percentage before the rota is published — not after month-end.

30.4% before

28.4% now

Operations Director

Coastal resort group

−2.0 pts labour

“Owner packs used to take a week of spreadsheet work. Now they generate on the third.”

USALI schedules, management-fee computation and FF&E reserve movement come out of the ledger, standardised across every property in the portfolio.

5–7 days before

Same day now

Asset Manager

Hospitality investment group

Packs on day 3

Case studies

What actually changed.

Eleven-property boutique group, UK

The challenge

Five systems, three bookkeepers and a month-end that regularly ran to eleven working days. Owner packs arrived late and rarely agreed with the management accounts.

The outcome

Night audit and bank reconciliation automated across all eleven properties. Consolidation and eliminations run themselves. Owner packs now leave on day four.

11 → 4

Working days to close

3 → 1

Finance systems

100%

Properties on one chart

Resort and spa operator, seasonal peaks

The challenge

Labour cost swung wildly through the season because rotas were built on last week's trading rather than next week's demand, and tronc was reconciled by hand every pay run.

The outcome

Scheduling now reads the occupancy and covers forecast, with the labour percentage visible before publication. Tronc distributes and taxes automatically.

-2.6pp

Labour as % of revenue

-58%

Overtime hours

Manual tronc spreadsheets

Manual journal entries per month

Before

After

Hours spent on bank reconciliation

Before

After

Days to owner pack